Refund & Return Policy

If you receive a product that is damaged in shipping, defective, or not the product you ordered, please return it to Poshak, and we'll arrange for a replacement. However, some conditions apply. Those are:

RETURN POLICY

• Order must be checked in front of the delivery person (Inside Dhaka).
• If any defect is found (damaged/defective/wrong product) after opening the parcel, inform the “Customer Relationship Management Department” (through hotline +8801700000) as soon as possible along with a picture/video proof.
• We need a full-length video proof of opening the parcel package (outside Dhaka).
• Used/swatched products will not be considered for exchange or refund.
• The return policy will not be valid after the seal is broken or if the product does not suit you.
• If the customer chooses or places an order by themselves and wants to return/change the product (except damaged products), the request will not be accepted.
• 7 Days Easy Return: In any case, if the product is intact and you want to exchange it with another product, you can come to our physical showroom and exchange it with other products within 7 days after receiving the product.

REFUND POLICY

Once we receive your returned product, it will be forwarded to the Product Packaging and Inspection Department. It will take 1-3 business days to verify the issue, and after verification, if it is found that the claim is valid, the product will be exchanged, or the money will be refunded.

If the claim does not match our return policy, Poshak will not be liable to exchange or refund the money.